Are you noticing that one of your drawers isn't functioning properly or not coming to a soft close? More than likely the drawer glides just need to be reset. Resetting a drawer glide can be easily done yourself if you know what to look for. This corresponding video will show you step by step how to reset an under-mount glide and a side-mount glide. If you are trying to reset a side-mount glide, you can skip to 3:55 in the video. If you need more assistance feel free to submit a request and a representative will reach out to you as soon as possible.